Terms of service
Overview
This website is operated by Alden & Vale. Throughout the site, the terms "we", "us" and "our" refer to Alden & Vale. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates to this page.
Online Store Terms
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this site.
You must not use our products for any unlawful purpose or violate any laws in your jurisdiction.
Products
We aim to display product colours, images and descriptions as accurately as possible. However, colours may vary slightly depending on your screen settings and natural material variations.
All dimensions are approximate and minor manufacturing tolerances may apply.
As many of our products are produced in batches, slight colour variations may occur between different orders. We recommend ordering your full required quantity in one purchase.
Pricing
All prices shown are in GBP (£) and include VAT where applicable unless otherwise stated.
Prices may change without notice.
Orders
We reserve the right to refuse or cancel any order where:
- Products become unavailable.
- Pricing errors occur.
- Fraudulent activity is suspected.
- Payment cannot be authorised.
If payment has already been taken, a full refund will be issued.
Shipping
Delivery estimates are provided as guidance only.
Although we aim to dispatch orders promptly, delivery times are not guaranteed and may occasionally be affected by courier delays or circumstances outside our control.
Please refer to our Shipping Policy for full details.
Returns
Returns are accepted in accordance with our Returns & Refund Policy.
Custom-made, personalised or specially ordered products may not be eligible for return unless faulty.
Returned items must be unused and in their original condition unless defective.
Accuracy of Information
We make every effort to ensure the information on this website is accurate, however we cannot guarantee that all descriptions, specifications or pricing are free from errors.
We reserve the right to correct errors without prior notice.
Intellectual Property
All website content including logos, text, graphics, product images and branding remains the property of Alden & Vale and may not be copied, reproduced or used without written permission.
Limitation of Liability
To the maximum extent permitted by law, Alden & Vale shall not be liable for any indirect, incidental or consequential damages arising from the use of this website or our products.
Nothing within these Terms limits your statutory consumer rights under UK law.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Contact Information
If you have any questions regarding these Terms, please contact us:
Alden & Vale
24 Pitt Street
Rochdale
Lancashire
OL12 0HR
Email: info@aldenandvale.co.uk
Telephone: 01706395008