Shipping policy

Delivery Information

At Arden Vale, we aim to dispatch all orders as quickly as possible while ensuring every item is carefully prepared for delivery.

Delivery Times

Orders are typically delivered within 3–10 working days from the date of purchase, depending on the products ordered and your delivery location.

Some larger or specialist items may require additional handling time. If this applies to your order, we'll contact you with an update.

Delivery Charges

Standard delivery to mainland UK starts from £24.99 per order. Delivery costs are calculated automatically at checkout based on your order size, weight and destination.

Order Tracking

Once your order has been dispatched, you'll receive an email confirmation with tracking details where available, allowing you to monitor your delivery.

Delivery Address

Please ensure your delivery address is accurate before placing your order. We cannot be responsible for delays caused by incorrect or incomplete address information.

Damaged or Missing Items

Please inspect your order upon delivery. If any items arrive damaged or if anything is missing, contact our customer support team within 48 hours of receiving your order. Including photographs of any damage will help us resolve the issue as quickly as possible.

Delivery Areas

We currently deliver throughout mainland UK. Delivery to remote locations, offshore islands or certain postcodes may be subject to additional charges or extended delivery times. If applicable, we'll contact you before dispatching your order.