Privacy policy
Last updated: July 2026
At Alden & Vale, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website or make a purchase.
Information We Collect
When you place an order or contact us, we may collect:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Payment information (processed securely through our payment providers)
- Order history
- IP address and browser information
- Website usage through cookies and analytics
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and tracking updates
- Prevent fraud
- Improve our website and services
- Comply with legal obligations
We do not sell or rent your personal information to third parties.
Payment Security
Payments are processed securely through trusted third-party payment providers including Shopify Payments, PayPal, Klarna, Apple Pay and Google Pay where available.
We do not store or have access to your full payment card details.
Sharing Your Information
We may share your information only where necessary with trusted service providers including:
- Shipping couriers
- Payment processors
- Shopify
- Google Analytics
- Marketing providers (only where consent has been given)
These companies only receive the information required to perform their services.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences and analyse website traffic.
You can disable cookies within your browser settings, although some website functionality may be affected.
Marketing Communications
If you choose to subscribe to our newsletter, we may occasionally send promotional emails.
You can unsubscribe at any time using the link provided in our emails.
Your Rights
Under UK GDPR you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
To exercise any of these rights, please contact us.
Data Retention
We only retain your personal information for as long as necessary to fulfil orders, comply with legal obligations and resolve disputes.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
Children's Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.
Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:
Alden & Vale
24 Pitt Street
Rochdale
Lancashire
OL12 0HR
Email: info@aldenandvale.co.uk
Telephone: 01706395008